・ App update
・ OS update
・ Restart the app
・ Delete the application cache
・ Restart of smartphone
・ Play in a stable communication environment (such as home Wi-fi)
・ Cool the smartphone
・ Play in a higher spec environment (smartphone etc.)
・ App update
Let's check if it is the latest version in the store.
To automatically update an app on an Android device:
Launch the Google Play Store app.
Tap Menu [Settings].
Tap 'Auto-update app'.
Select one of the following items. Always update automatically: Always update the app using Wi-Fi or mobile data.
Enable automatic app update on iPhone:
1. Tap "Settings" from the home screen
2. Select "iTunes Store and App Store"
3. Turn on automatic update
Manually update on iPhone (check for apps that can be updated)
-Specific apps only:
From the "Update" tab of the "App Store" app, tap the "Update" icon next to the app
-All apps:
Tap "Update All" at the top of the screen
・ OS update
Let's check the update of the body
・ Restart the app
Exit the app once and try to launch it again.
・ Delete the application cache
Let's delete the cache from the application list of the main unit.
Iphone
1. Open [Safari] from [Settings] screen
2. Tap [Clear history and website data] at the bottom of the screen
3. Delete cache with "Clear history and data"
Android
1. Tap "App List" on the home screen of the Android smartphone.
2. Tap "Settings".
3. When "Settings" opens, tap "App" from the list.
4. Tap the app you want to clear the cache.
5. Tap "Storage".
6. Tap "Delete Cache".
・ Restart of smartphone
Press and hold the power button to restart the unit.
・ Play in a stable communication environment (such as home Wi-fi)
Even for mobile routers, fixed type is better.
・ Cool the smartphone
Let's cool if it is hot.
Wet attention!
・ Play in a higher spec environment (smartphone etc.)
This is a consultation with money (family).
If the problem persists, please contact the app developer.
Currently, the latest model seems to have improved by improving the hardware (smartphone) specifications, but older models consume more memory than iOS than iOS.
If it really freezes, check the communication environment or purchase a smartphone with a higher spec than the current one.
